Contact Us

Commonly asked questions

We have answers to commonly asked questions to make it easier for you to get the information you need. View the below topics for answers to common queries.

Help for students and parents

Entry requirements

Students must meet entry requirements depending on the type of application they are submitting, see: How to apply

Fees

Some international students need to pay fees to study in a Victorian government school and some students are exempted from paying fees, depending on the visa they or their parent hold. To determine if you need to pay fees, see: Visa fee table

Submitting an application

Most international students must submit an application to the Department of Education in order to study in a Victorian government school. To learn about the application types and to submit an application, see: How to apply or speak to an education agent, see: Find an agent

Only international students who are fee-exempt can apply to their local school directly. All other applications must be submitted through the Department of Education.

Checking application status

To check on the progress of your application, see: the online application module

Paying an invoice

To pay an invoice, see: Make to payment

To discuss an invoice or payment options, email: isfinance@education.vic.gov.au and include the student ID number.

Other frequently asked questions

For other common queries, see: FAQs

Help for education agents

Entry requirements

Students must meet entry requirements depending on the type of application they are submitting, see: How to apply

Fees

Submitting an application

Only international students who are fee-exempt can apply to their local school directly. All other applications must be submitted through the Department of Education.

My application status

To check on the progress of your application, see: the online application module

Agent training

A range of training resources and programs are available for our accredited education agents, including our online training module.

Become an accredited agent

We are currently not accrediting new education agents as we are reviewing our education agent accreditation. To register your interest, email: international@education.vic.gov.au

Help for school staff

General school enquiries

Victorian government schools with enrolled fee-paying international students can contact their school support officer for assistance. If you do not know your school support officer, please email: international.school.support@education.vic.gov.au

Critical incidents

Critical incidents involving international students must be managed by schools according to the department’s Managing and Reporting School Incidents (Including Emergencies) policy. Information on support provided by IED can be found at isp-critical-incident-flowchart.pdf (eduweb.vic.gov.au)

Accessibility assistance

Please see below options for enquiries requiring accessibility assistance.

Want to email us?

Email international@education.vic.gov.au

Need an interpreter?

Call Translating and Interpreting Service (TIS) on 131 450 and ask to talk to the Department of Education International Education Division by calling +61 3 7022 1000.

Want to speak to someone?

For telephone enquiries, please call +61 3 7022 1000 during 10am to 3pm Melbourne time, Monday to Friday.