Coronavirus (COVID-19) symptoms
For information on COVID-19 symptoms, see: Department of Health
How to seek medical assistance
Onshore international students should contact their school's International Student Coordinator on the school's 24/7 emergency contact number. This phone number can be found on the student's emergency / safety card.
If a student is experiencing severe symptoms, such as shortness of breath:
Step 1: call 000 and request an ambulance
Step 2: inform the ambulance officers of the person’s symptoms
Step 3: follow the advice of the emergency professionals.
Medibank is providing a 24/7 hotline specifically for COVID-19 during this time. This hotline is available for any international student regardless of whether they are a Medibank customer or not. Students can speak with a nurse about any health issue, including through an interpreter. To access, call 1800 887 283 (within Australia) or +61 2 8905 0307 (international).
Support for parents in critical cases
The Australian Government and consulates have agreed to working with the Department of Education and Training, Victoria should exceptional and/or compassionate and compelling circumstances arise that require expedited travel for international students’ parents/guardians, on a case-by-case basis.
COVID-19 vaccines are free for everyone living in Australia regardless of Medicare or visa status., including international students. Vaccination providers cannot charge international students for COVID-19 vaccines or for appointments to recieve the vaccine. If students don't have a Medicare card, or are not eligible for Medicare, they can get their free vaccination at a:
- Commonwealth Vaccination Clinic
- state or territory vaccination clinic.
For more information about the COVID-19 vaccination, including eligibility, please see:
Vaccinations for offshore students
For a list of COVID-19 vaccines that have been approved by Australian Therapeutic Goods Administration (TGA), see: COVID-19 vaccine: Provisional registrations.