Refund Notice
Due to a high volume of refund requests and email enquiries, we are experiencing delays in processing refunds. To assist us in managing this workload, please refrain from sending multiple emails regarding the same issue.
To meet regulatory obligations, we are prioritising refunds for students holding a subclass 500 - student visa (school sector). Refund processing times are as follows:
- subclass 500 - student visa (school sector): please allow up to 4 weeks for your refund to be processed
- all other visa holders: please allow up to 12 weeks for processing.
We appreciate your patience as we work to process refunds as quickly as possible. Thank you for your understanding.
How to apply for a refund