Be alert to scams

The department would like to remind international students and their families and education agents to be alert to scams, particularly when paying tuition fees.

Follow the below steps to help prevent being scammed:

  • double check the sender’s email address by clicking into the email address field. We only send emails from @education.vic.gov.au addresses, e.g. john.smith@education.vic.gov.au
  • invoices are issued from the email address: isfinance@education.vic.gov.au
  • only pay using the Westpac bank details provided in the invoice. We do not use any other bank account.

If you are asked to pay from a different email address or to a different bank account, please email international@education.vic.gov.au.

For more information on banking scams, see: Types of Scams & Fraud | Westpac

Payment via internet or phone banking from your cheque or savings account. Please note, your payment can take up to 2 days to clear.

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BILLER CODE

214742

REFERENCE No.

The 16 digit reference number located at the bottom of your invoice


Multiple student payments

Please make separate payments for each student using each student’s individual invoice and quote their unique reference number.

Refunds

Students may be eligible for a refund in the event of a student or department default, e.g. when a student does not commence their course on the agreed start date or withdraws from the course before the end date on the Confirmation of Enrolment (CoE) and has not completed the course, along with other circumstances. A refund administration fee applies in some instances. For more information see the Refund Policy.

Refund requests should be submitted using the Victorian International Students Information Tool (VISIT) student portal. Required evidence outlined in the Refund Policy should be uploaded as prompted when completing the refund request in the student portal.

Pay online using your Credit Card details. View the Online Payment Guide

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Pay now


Refunds

Students may be eligible for a refund in the event of a student or department default, e.g. when a student does not commence their course on the agreed start date or withdraws from the course before the end date on the Confirmation of Enrolment (CoE) and has not completed the course, along with other circumstances. A refund administration fee applies in some instances. For more information see the Refund Policy.

Refund requests should be submitted using the Victorian International Students Information Tool (VISIT) student portal. Required evidence outlined in the Refund Policy should be uploaded as prompted when completing the refund request in the student portal.

Deposit your payment directly from any Australian account.

Please use the bank account information provided on your invoice.

Payment Instructions

  • Payment options: please read the ‘Payment Options’ instructions on page 2 of the invoice for accepted payment methods.
  • Identify your payment: always include your unique ‘Ref’ when paying to help us match the payment to the student. If you don’t write the ‘Ref’ number in the payment details, your payment might be delayed.
  • Separate payments: please make separate payments for each student, if paying for more than one student or invoice, using each invoice’s unique ‘Ref’ numbers.

Refunds

Students may be eligible for a refund in the event of a student or department default, e.g. when a student does not commence their course on the agreed start date or withdraws from the course before the end date on the Confirmation of Enrolment (CoE) and has not completed the course, along with other circumstances. A refund administration fee applies in some instances. For more information see the Refund Policy.

Refund requests should be submitted using the Victorian International Students Information Tool (VISIT) student portal. Required evidence outlined in the Refund Policy should be uploaded as prompted when completing the refund request in the student portal.

Payment can be made by telegraphic transfer into our bank account from your international bank account.

Please use the bank account information provided on your invoice.

Payment Instructions

  • Payment options: please read the ‘Payment Options’ instructions on page 2 of the invoice for accepted payment methods.
  • Identify your payment: always include your unique ‘Ref’ when paying to help us match the payment to the student. If you don’t write the ‘Ref’ number in the payment details, your payment might be delayed.
  • Separate payments: please make separate payments for each student, if paying for more than one student or invoice, using each invoice’s unique ‘Ref’ numbers.

Refunds

Students may be eligible for a refund in the event of a student or department default, e.g. when a student does not commence their course on the agreed start date or withdraws from the course before the end date on the Confirmation of Enrolment (CoE) and has not completed the course, along with other circumstances. A refund administration fee applies in some instances. For more information see the Refund Policy.

Refund requests should be submitted using the Victorian International Students Information Tool (VISIT) student portal. Required evidence outlined in the Refund Policy should be uploaded as prompted when completing the refund request in the student portal.

CRICOS provider name and code: Department of Education, 00861K
CRICOS course names and codes: Primary (Prep to Year 6), 019047G; Secondary (7-12), 019048F;
Victorian College of the Arts Secondary Course (7-12), 028651A

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